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FAQ
About
- Is this a hotel?
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MACHIYA RESIDENCE INN is not a hotel, but instead offers private traditional Japanese holiday houses (vacation home) for guests. Guests are able to rent out an entire Japanese machiya house all to themselves, perfect for families, groups, special occasions, and more. As each of our machiya houses are private rentals, you will not need to share the house with other guests.
- Where should I stay in Kanazawa city? What area is best to stay in? There are so many to choose from!
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We currently have 16 traditional Japanese holiday houses (vacation rentals) for you to choose from. Located throughout Kanazawa City, we have machiya houses suited for every traveler and every stay. Please contact our reservations team if you would like recommendations on where to stay - we are sure to have a machiya house that is perfect for you.
Reservations
- How do I make a reservation?
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We accept reservations up to 6 months in advance (this will include the current month).
Reservations made be made via the following methods:
1. Send us an e-mail (info@machiya-inn-japan.com)
2. Make a reservation via our website
3. Call us directly at +81-50-3786-2009
(Available 10:00AM to 1:00PM / 2:00PM to 5:00PM (JST) Monday to Sunday)
- What is the cancellation policy?
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Cancellation of any reservation made with MACHIYA RESIDENCE INN may be subject to a cancellation fee:
*Guests will be responsible for any transaction fees involved in the receiving and returning of paymentCancellation made:
・22 days or more prior to Check-in Date0% Cancellation Fee Cancellation made:
・15 days to 21 days prior to Check-in Date30% Cancellation Fee Cancellation made:
・3 days to 14 days prior to Check-in Date50% Cancellation Fee Cancellation made:
・1 day to 2 days prior to Check-in Date100% Cancellation Fee Cancellation made:
・On Check-in Date / No Appearance100% Cancellation Fee
- How can I make the payment?
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We ask for payment upon booking.
Payment can be made via PayPal, or Credit Card (VISA/MASTERCARD/JCB only).
All payment will be made in Japanese Yen.
- May I make a reservation on behalf of another guest?
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Yes. When making your reservation, please let us know the name of the guest who will be staying in the house, as well as the guests' contact number and email address.
If another guest will be making the payment, please ensure all guests are aware of reservation details.
- Does the rate include tax and service charge?
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Yes. All rates shown on our webpage include 10% consumption tax (incl. sales tax, VAT, excise duty, etc.) and service fees.
In Kanazawa City, a new accommodation tax will be implemented starting April 1, 2019
Accordingly, we will charge a separate accommodation tax based on you accommodation fee as determined by the Kanazawa City government. Please visit the link below for more information and details.
Kanazawa City Accommodation Tax
- Is the machiya house suitable for the elderly?
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Yes. There are no age restrictions for guests staying with MACHIYA RESIDENCE INN.
However, please note that our machiya houses are renovated, two-story traditional Japanese properties.
While almost all of our machiya houses have a Western-Style room with beds, most are located on the 2nd Floor. Other bedding options include Japanese-style floor futons that can be set on the 1st Floor or 2nd Floor.
If you are looking for a house with specific requirements (i.e. dining table and chairs, toilet facilities on the top floor, etc.), please feel free to contact our friendly staff via email or telephone. While we do our best to cater to all guest requests, we thank you for your understanding that some requests for adjustments cannot be met.
- Is the house suitable for children?
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Yes. There are no age restrictions for guests staying with MACHIYA RESIDENCE INN.
Children under the age of 5 may stay share a bed with another guest with no additional charge. In this case, please process the guest as "0" when making your reservation.
Please be aware that due to the traditional layout of the houses we may not be able to make adjustments for child-proofing.
- Can we have more than the maximum number of guests in one machiya house?
- Unfortunately, due to the Japanese Fire Service Act issued by the Kanazawa City government, we are unable to accept more than the maximum number of guests indicated under each property.
- Can I change the number of guests after making a reservation?
- Yes. You may change the number of guests up to 2 days prior to your check-in date.
Luggage Delivery
- Can I send my luggage to Kanazawa before my check in date?
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As our holiday homes are all for private use by our guests, there is no staff member residing at the house to receive your luggage.
Therefore, if you would like to send your luggage to Kanazawa before your arrival, please send your luggage to the MACHIYA INNS & HOTELS office.
Please do not send your luggage directly to your reserved house.
Before sending your luggage, kindly email (info@machiya-inn-japan.com) our guest services team to let us know how many pieces of luggage we should expect to arrive.
On your luggage delivery slip, please remember to include the following information:
① Reservation name
② Machiya house name
③ Check-in date
- What is the address to the MACHIYA INNS & HOTELS Office?
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Address (English):
MACHIYA INNS & HOTELS
3-chōme-25-20 Higashiyama
Kanazawa, Ishikawa 920-0831 Address (Japanese):
町家インズ＆ホテルズ
〒920-0831 石川県金沢市東山3丁目25-20
- Can you help me send my luggage to my next accommodation (after my check out)?
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Yes. Please let our guest services know in advance via telephone or email.
① Our staff will provide you with a luggage delivery slip & assist you in filling out the form.
② Bring your luggage & the delivery slip to a nearby convenience store
Please note that while we can assist in forwarding your luggage, due to weather, traffic conditions, etc. we cannot guarantee the date & time of its arrival.
If you require your luggage to arrive at your next destination by a specific date & time, we recommend you make plans to forward your luggage several days in advance.
Your Stay
- What time is check in/check out?
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Check-in: 15:00~
Check-out: ~10:00
- How do I collect the key for the house?
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There are no physical keys for our machiya houses.
We will send a PIN number (MACHIYA Door Number) to enter the house prior to your arrival. Please kindly check your confirmation email sent to you by MACHIYA RESIDENCE INN prior to your arrival.
- How do I check in?
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You may enter your house any time after 3:00PM.
① You may enter your reserved house using the PIN number (MACHIYA Door Number) provided in your email.
② Once you have entered, please call our staff using the cellphone located inside the house.
③ A staff member will come to your house to assist with the check in process.
*Please kindly look over your confirmation email for more details and information.
Arrival after 7:00PM
Please inform our staff at your earliest convenience if you will be checking in after 7:00PM. We will provide you with additional instructions on how to check in.
- Are Yukata provided?
- Yes, yukata are provided for all guests staying in our machiya houses.
- How many children can stay without any charge?
- Up to 2 children under the age of 5 may stay free of charge (must share bedding with another guest).
If your child requires their own bedding, please include them in the total number of Adult guests.
- Are meals included?
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Meals are not included in your stay.
For assistance regarding restaurant recommendations, or making restaurants reservations, please email our staff at info@kanazawa-machiya-inn.com
- Can we bring pets?
- We do not allow pets inside our houses.
- What type of kitchen facilities are there?
- We provide a basic kitchen, with essential kitchen utensils, cups, plates, cutlery, etc. for the number of guests staying in a maciya house. Please see our webpage for more details.
- What amenities are included?
- Towels, linen, bathroom amenities, and more are all included in your stay. For details on amenities, please check each individual machiya house web page.
- Can we get in touch if we have any problems during our stay?
- Yes. Our staff are available 24 hours in case of emergency. Please use the cellphone located within the house to contact our staff.
- Are there any restrictions on noise in the machiya house?
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No parties or events are allowed inside the machiya house at any time.
As machiya houses are traditional, wooden structures, noise tends to echo more than usual inside the houses. Additionally, as houses are located in residential areas, close to surrounding neighbours, we respectfully ask you to take care particularly when talking in the entrance or outside the house.
Access/Car Parking
- Do you have any car parking space?
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Some of our machiya houses offer car parking. Please kindly contact our staff for more information.
Alternatively, our staff are able to provide you with additional information regarding coin-operated parking spaces in the surrounding neighborhood.
- How do I get to the house by taxi?
- We will include Japanese instructions to show to taxi drivers in your reservation confirmation e-mail.